Path Traversal in Next4Biz's CSM (Customer Service Management)
Next4Biz Information Technologies Inc. · CSM (Customer Service Management)
7.5HighCVSS 3.1
Recommended action
Within 7 days
High technical severity; prioritise exposed affected systems while verifying vendor guidance.
Fix not verified
Direct vendor intelligence
Authoritative vendor CSAF and VEX advisories
Structured product status and remediation from the issuing vendor. Product-state explanations are always visible; large lists can be searched or downloaded.
1 current
CVE-2026-6377 · CSAF 2.0 · revision 3 · finalRed Hat Product SecurityCSM: Next4Biz CSM: Information disclosure via path traversal vulnerability
1 known not affected
The vendor explicitly states that these products are not affected by this CVE.
All currently supported Red Hat products
Summary
Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') vulnerability in Next4Biz Information Technologies Inc. CSM (Customer Service Management) allows Path Traversal. This issue affects CSM (Customer Service Management): from 6.8.9 before 8.0.3.
Remediation
No remediation text is recorded.
Optional official sources
National CERT insights ?CERT means Computer Emergency Response Team; CSIRT is the closely related term Computer Security Incident Response Team.
Select the national-authority views to include. The exact source language is shown on each matched advisory. Your choice is remembered on this device and encoded in the shareable URL.
Official European source
ENISA European Vulnerability Database
Official EUVD identifiers, advisory evidence and known-exploited context. Missing fields are not treated as evidence of low risk.
1 current
ENISA EUVD identifier
EUVD-2026-72460
No EUVD known-exploited evidence
Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') vulnerability in Next4Biz Information Technologies Inc. CSM (Customer Service Management) allows Path Traversal.
This issue affects CSM (Customer Service Management): from 6.8.9 before 8.0.3.
EUVD state
Present in the current official mapping
Known exploitation
Not present in the current ENISA EUVD known-exploited dataset. This is not proof of no exploitation.
ENISA score
7.5 · CVSS 3.1
Advisory evidence
No linked advisory details stored yet
Recommended actionWithin 7 days
High technical severity; prioritise exposed affected systems while verifying vendor guidance.
Fix not verified
01
What, why and how
Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') vulnerability in Next4Biz Information Technologies Inc. CSM (Customer Service Management) allows Path Traversal.
This issue affects CSM (Customer Service Management): from 6.8.9 before 8.0.3.
What
Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') vulnerability in Next4Biz Information Technologies Inc. CSM (Customer Service Management) allows Path Traversal.
This issue affects CSM (Customer Service Management): from 6.8.9 before 8.0.3.
Why
Attacker-controlled path data is not constrained to the intended directory before the application accesses a file.
How
An attacker operating through a network path may attempt exploitation without authentication or user interaction. If successful, the issue may cause the confidentiality, integrity or availability impact described by the vendor.
What
Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') vulnerability in Next4Biz Information Technologies Inc. CSM (Customer Service Management) allows Path Traversal.
This issue affects CSM (Customer Service Management): from 6.8.9 before 8.0.3.
Why
Attacker-controlled path data is not constrained to the intended directory before the application accesses a file.
How
An attacker operating through a network path may attempt exploitation without authentication or user interaction. If successful, the issue may cause the confidentiality, integrity or availability impact described by the vendor.
02
Exploit reality and attack path
CVSS severity, EPSS forecast probability, public exploit material and CISA-confirmed exploitation are separate signals.
Observed exploitation ?Confirmed exploitation and public exploit material are separate signals. Attacks can occur without public proof-of-concept or exploit code.No confirmed evidence
No CISA KEV match was present at the last successful refresh. This means no confirmation from that source, not proof of no exploitation.
Public PoC / exploit material ?Confirmed exploitation and public exploit material are separate signals. Attacks can occur without public proof-of-concept or exploit code.None recorded
No exploit-tagged reference or CISA SSVC proof-of-concept state is currently recorded. Research may still exist outside the structured feeds.
Likely attack path
a network path → Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') → cause the confidentiality, integrity or availability impact described by the vendor
Attack surface
Network
Privileges required
None: unauthenticated exploitation is possible
User interaction
None
Attack complexity
Low: no specialised conditions are recorded
Security boundary
Unchanged: impact remains within the vulnerable component's security authority
Weakness ?CWE means Common Weakness Enumeration: a standard category for the underlying weakness.
CWE-22: Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal'). The product uses external input to construct a pathname that is intended to identify a file or directory that is located underneath a restricted parent directory, but the product does not properly neutralize special elements within the pathname that can cause the pathname to resolve to a location that is outside of the restricted directory.
CVSS vector ?CVSS means Common Vulnerability Scoring System. The vector records the metric values used to calculate technical severity.
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
Common Vulnerability Scoring System 3.1: the compact vector below is decoded into plain language.
AVNetworkAttack vector: The vulnerable component can be reached over a network.ACLowAttack complexity: No specialised conditions are required beyond attacker-controlled input.PRNonePrivileges required: The attacker does not need an account or existing privileges.UINoneUser interaction: No action by another user is required.SUnchangedScope: The security impact remains within the vulnerable component's authority.CHighConfidentiality impact: A successful attack can cause a major loss.INoneIntegrity impact: No direct loss is represented by this metric.ANoneAvailability impact: No direct loss is represented by this metric.
Post-exploitation / living off the land
No specific living-off-the-land technique is confirmed in the structured sources. Monitor normal administration tools for activity inconsistent with the affected service's baseline.
NetworkUnauthenticatedCWE-22
A
Official authority intelligence
Only matched European and national findings are included. Language selectors and unavailable sources are omitted.
ENISA EUVD · EUVD-2026-72460Official EUVD mapping
Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') vulnerability in Next4Biz Information Technologies Inc. CSM (Customer Service Management) allows Path Traversal.
This issue affects CSM (Customer Service Management): from 6.8.9 before 8.0.3.
Official EUVD record ↗Cyber Security Agency of Singapore · English · CSA-SB-20260909Security Bulletin 9 Sep 2026
The Cyber Security Agency of Singapore included this CVE in its official Security Bulletin 9 Sep 2026, published on 9 September 2026. Open the linked bulletin for the product, severity and reference information published in that issue.
Operational remediation based on structured source evidence.
Status ?Patch availability is based on structured fixed-version fields and authoritative update references. If no fix is verified, check the vendor advisory before making a change.
Fix not verified
Affected
CSM (Customer Service Management): 6.8.9 < 8.0.3
Fixed
No fixed version is explicitly recorded in the structured CVE data.
Action
No verified patch reference is present in the current structured sources. Check the vendor advisory before making a change.
Workaround
No verified workaround is recorded. If business-safe, reduce exposure to the affected interface and allow only trusted sources until authoritative guidance is available.
04
Evidence and provenance
Published 7 Sept 2026 · Last source change 8 Sept 2026, 14:46 UTC · CWE-22 · Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
CVE recordCVE.org · 5.2
CVSS sourceCNA
EPSS source ?The date BlackTree first stored a score for this CVE from the daily FIRST EPSS feed.FIRST · tracked since 2026-09-09
European sourceENISA EUVD · EUVD-2026-72460
Product sourceCNA
Remediation sourceCVE/CNA references
CWE sourceCNA
NVD statusNVD not scheduled
Core structured fields are present and their contributing authorities are shown above.
Affected versionsThe structured affected or fixed version information changed.
Before
assisted/agent-preinstall-image-builder-rhel9 as a component of Assisted Installer for Red Hat OpenShift Container Platform 2; albo/aws-load-balancer-controller-rhel8 as a component of AWS Load Balancer Operator; openshift-sandboxed-containers/osc-rhel9-operator as a component of Confidential Compute Attestation; costmanagement/costmanagement-ros-ocp-backend-rhel9 as a component of Cost Management On Premise; cryostat/cryostat-storage-rhel9 as a component of Cryostat 4; external-secrets-operator/external-secrets-rhel9 as a component of External Secrets Operator for Red Hat OpenShift; compliance/openshift-compliance-operator-bundle as a component of File Integrity Operator; openshift-logging/logging-loki-rhel9 as a component of Logging Subsystem for Red Hat OpenShift; lvms4/lvms-must-gather-rhel8 as a component of Logical Volume Manager Storage; lvms4/lvms-must-gather-rhel9 as a component of Logical Volume Manager Storage; lvms4/lvms-rhel8-operator as a component of Logical Volume Manager Storage; rhmtc/openshift-migration-controller-rhel8 as a component of Migration Toolkit for Containers; rhmtc/openshift-migration-registry-rhel8 as a component of Migration Toolkit for Containers; multicluster-engine/assisted-service-8-rhel8 as a component of Multicluster Engine for Kubernetes; multicluster-engine/assisted-service-9-rhel9 as a component of Multicluster Engine for Kubernetes; multicluster-engine/image-based-install-rhel9 as a component of Multicluster Engine for Kubernetes; multicluster-globalhub/multicluster-globalhub-grafana-rhel9 as a component of Multicluster Global Hub; oadp/oadp-mustgather-rhel9 as a component of OpenShift API for Data Protection; oadp/oadp-rhel9-operator as a component of OpenShift API for Data Protection; oadp/oadp-velero-plugin-for-aws-rhel9 as a component of OpenShift API for Data Protection; oadp/oadp-velero-plugin-for-legacy-aws-rhel9 as a component of OpenShift API for Data Protection; oadp/oadp-velero-plugin-rhel9 as a component of OpenShift API for Data Protection; oadp/oadp-velero-restic-restore-helper-rhel9 as a component of OpenShift API for Data Protection; oadp/oadp-velero-rhel9 as a component of OpenShift API for Data Protection; openshift-pipelines-client.src as a component of OpenShift Pipelines; flightctl-agent as a component of Red Hat Advanced Cluster Management for Kubernetes 2; flightctl-selinux as a component of Red Hat Advanced Cluster Management for Kubernetes 2; flightctl.src as a component of Red Hat Advanced Cluster Management for Kubernetes 2; rhacm2/acm-grafana-rhel9 as a component of Red Hat Advanced Cluster Management for Kubernetes 2; rhacm2/acm-must-gather-rhel9 as a component of Red Hat Advanced Cluster Management for Kubernetes 2; and 231 more
Affected versionsThe structured affected or fixed version information changed.
Before
assisted/agent-preinstall-image-builder-rhel9 as a component of Assisted Installer for Red Hat OpenShift Container Platform 2; albo/aws-load-balancer-controller-rhel8 as a component of AWS Load Balancer Operator; openshift-sandboxed-containers/osc-rhel9-operator as a component of Confidential Compute Attestation; costmanagement/costmanagement-ros-ocp-backend-rhel9 as a component of Cost Management On Premise; cryostat/cryostat-storage-rhel9 as a component of Cryostat 4; external-secrets-operator/external-secrets-rhel9 as a component of External Secrets Operator for Red Hat OpenShift; compliance/openshift-compliance-operator-bundle as a component of File Integrity Operator; openshift-logging/logging-loki-rhel9 as a component of Logging Subsystem for Red Hat OpenShift; lvms4/lvms-must-gather-rhel8 as a component of Logical Volume Manager Storage; lvms4/lvms-must-gather-rhel9 as a component of Logical Volume Manager Storage; lvms4/lvms-rhel8-operator as a component of Logical Volume Manager Storage; rhmtc/openshift-migration-controller-rhel8 as a component of Migration Toolkit for Containers; rhmtc/openshift-migration-registry-rhel8 as a component of Migration Toolkit for Containers; multicluster-engine/assisted-service-8-rhel8 as a component of Multicluster Engine for Kubernetes; multicluster-engine/assisted-service-9-rhel9 as a component of Multicluster Engine for Kubernetes; multicluster-engine/image-based-install-rhel9 as a component of Multicluster Engine for Kubernetes; multicluster-globalhub/multicluster-globalhub-grafana-rhel9 as a component of Multicluster Global Hub; oadp/oadp-mustgather-rhel9 as a component of OpenShift API for Data Protection; oadp/oadp-rhel9-operator as a component of OpenShift API for Data Protection; oadp/oadp-velero-plugin-for-aws-rhel9 as a component of OpenShift API for Data Protection; oadp/oadp-velero-plugin-for-legacy-aws-rhel9 as a component of OpenShift API for Data Protection; oadp/oadp-velero-plugin-rhel9 as a component of OpenShift API for Data Protection; oadp/oadp-velero-restic-restore-helper-rhel9 as a component of OpenShift API for Data Protection; oadp/oadp-velero-rhel9 as a component of OpenShift API for Data Protection; openshift-pipelines-client.src as a component of OpenShift Pipelines; flightctl-agent as a component of Red Hat Advanced Cluster Management for Kubernetes 2; flightctl-selinux as a component of Red Hat Advanced Cluster Management for Kubernetes 2; flightctl.src as a component of Red Hat Advanced Cluster Management for Kubernetes 2; rhacm2/acm-grafana-rhel9 as a component of Red Hat Advanced Cluster Management for Kubernetes 2; rhacm2/acm-must-gather-rhel9 as a component of Red Hat Advanced Cluster Management for Kubernetes 2; and 239 more
After
assisted/agent-preinstall-image-builder-rhel9 as a component of Assisted Installer for Red Hat OpenShift Container Platform 2; albo/aws-load-balancer-controller-rhel8 as a component of AWS Load Balancer Operator; openshift-sandboxed-containers/osc-rhel9-operator as a component of Confidential Compute Attestation; costmanagement/costmanagement-ros-ocp-backend-rhel9 as a component of Cost Management On Premise; cryostat/cryostat-storage-rhel9 as a component of Cryostat 4; external-secrets-operator/external-secrets-rhel9 as a component of External Secrets Operator for Red Hat OpenShift; compliance/openshift-compliance-operator-bundle as a component of File Integrity Operator; openshift-logging/logging-loki-rhel9 as a component of Logging Subsystem for Red Hat OpenShift; lvms4/lvms-must-gather-rhel8 as a component of Logical Volume Manager Storage; lvms4/lvms-must-gather-rhel9 as a component of Logical Volume Manager Storage; lvms4/lvms-rhel8-operator as a component of Logical Volume Manager Storage; rhmtc/openshift-migration-controller-rhel8 as a component of Migration Toolkit for Containers; rhmtc/openshift-migration-registry-rhel8 as a component of Migration Toolkit for Containers; multicluster-engine/assisted-service-8-rhel8 as a component of Multicluster Engine for Kubernetes; multicluster-engine/assisted-service-9-rhel9 as a component of Multicluster Engine for Kubernetes; multicluster-engine/image-based-install-rhel9 as a component of Multicluster Engine for Kubernetes; multicluster-globalhub/multicluster-globalhub-grafana-rhel9 as a component of Multicluster Global Hub; oadp/oadp-mustgather-rhel9 as a component of OpenShift API for Data Protection; oadp/oadp-rhel9-operator as a component of OpenShift API for Data Protection; oadp/oadp-velero-plugin-for-aws-rhel9 as a component of OpenShift API for Data Protection; oadp/oadp-velero-plugin-for-legacy-aws-rhel9 as a component of OpenShift API for Data Protection; oadp/oadp-velero-plugin-rhel9 as a component of OpenShift API for Data Protection; oadp/oadp-velero-restic-restore-helper-rhel9 as a component of OpenShift API for Data Protection; oadp/oadp-velero-rhel9 as a component of OpenShift API for Data Protection; openshift-pipelines-client.src as a component of OpenShift Pipelines; flightctl-agent as a component of Red Hat Advanced Cluster Management for Kubernetes 2; flightctl-selinux as a component of Red Hat Advanced Cluster Management for Kubernetes 2; flightctl.src as a component of Red Hat Advanced Cluster Management for Kubernetes 2; rhacm2/acm-grafana-rhel9 as a component of Red Hat Advanced Cluster Management for Kubernetes 2; rhacm2/acm-must-gather-rhel9 as a component of Red Hat Advanced Cluster Management for Kubernetes 2; and 231 more
Technical terms and abbreviations used in this report
CVE
Common Vulnerabilities and Exposures: the public identifier for one disclosed vulnerability.
CVSS
Common Vulnerability Scoring System: a technical severity framework; it is not patching priority by itself.
EPSS
Exploit Prediction Scoring System: FIRST's estimate of the probability that exploitation activity will be observed in the next 30 days; it is a forecast, not confirmation.
CWE
Common Weakness Enumeration: the standard category describing the underlying software or hardware weakness.
CNA
CVE Numbering Authority: an organisation authorised to assign and publish CVE records.
CISA ADP
Cybersecurity and Infrastructure Security Agency Authorized Data Publisher: structured enrichment added to a CVE record.
NVD
National Vulnerability Database: NIST's enrichment service for CVE records.
CERT / CSIRT
A computer security incident response team that publishes warnings or coordinates incident response.
PoC
Proof of concept: public material that demonstrates or helps reproduce exploitation.
CSAF
Common Security Advisory Framework: a machine-readable format for security advisories.
LoTL
Living off the land: abuse of legitimate tools or system functions during an attack.
CVE-2026-6377: Path Traversal in Next4Biz's CSM (Customer Service Management) | BlackTree
