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Full vulnerability report · 2026
CVE-2026-56732High confidence

Zammad: Malicious input in Ticket Body Enables Session Termination

zammad · zammad

Official source article: GitHub GHSA-6RMM-28J9-Q99Q ↗. Check the applicable product and release in the original source.

5.3MediumCVSS 4.0
Recommended action
Scheduled

Medium technical severity with no CISA KEV confirmation; remediate through the normal risk-based patch cycle unless local exposure raises the priority.

Fix not verified
R
Operational reassessment

Published severity in operational context

Open reassessment dashboard →
Published severityMediumOperational priority:Medium, unchanged from published severity.unchanged

Evidence used

  • No CISA KEV confirmation is currently recorded.
  • EPSS is 0.20% for the current model date.

Compensating controls

  • Restrict the affected network interface to trusted sources where business-safe.
  • Monitor vendor guidance and exploitation sources for a material change.

Verification

  1. Confirm that the asset runs zammad zammad and falls inside the recorded affected range.
  2. Recheck the vendor advisory before scheduling a change because no verified fixed version is currently retained.
  3. Validate exposure, authentication requirements and compensating controls in the actual environment.
  4. Reopen this reassessment when CVSS, KEV, EPSS, exploit evidence or remediation changes.
Mitigation target: As exposure requiresRemediation target: Within 365 days

This automated reassessment organises public evidence. It does not know asset exposure, business impact or control effectiveness and does not replace CVSS or a human risk decision.

Optional official sources

National CERT insights
?CERT means Computer Emergency Response Team; CSIRT is the closely related term Computer Security Incident Response Team.

Choose official national sources for this report. Each advisory shows its original language. Your selection is remembered on this device and included in shared links.

Official European source

ENISA European Vulnerability Database

Official EUVD identifiers, advisory evidence and known-exploited context. Missing fields are not treated as evidence of low risk.

1 current
ENISA EUVD identifier

EUVD-2026-87219

No EUVD known-exploited evidence

Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, vulnerability in Zammad's HTML sanitization allows injection of specific HTML elements into ticket bodies. When another user views the crafted ticket, the injected element can trigger a logout request, terminating the viewer's session. This vulnerability is fixed in 7.0.2.

EUVD state
Present in the current official mapping
Known exploitation
Not present in the current ENISA EUVD known-exploited dataset. This is not proof of no exploitation.
ENISA score
5.3 · CVSS 4.0
Advisory evidence
No linked advisory details stored yet
Recommended actionScheduled

Medium technical severity with no CISA KEV confirmation; remediate through the normal risk-based patch cycle unless local exposure raises the priority.

Fix not verified
01

What, why and how

Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, vulnerability in Zammad's HTML sanitization allows injection of specific HTML elements into ticket bodies. When another user views the crafted ticket, the injected element can trigger a logout request, terminating the viewer's session. This vulnerability is fixed in 7.0.2.

What

Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, vulnerability in Zammad's HTML sanitization allows injection of specific HTML elements into ticket bodies. When another user views the crafted ticket, the injected element can trigger a logout request, terminating the viewer's session. This vulnerability is fixed in 7.0.2.

Why

The product receives input or data, but it does not validate or incorrectly validates that the input has the properties that are required to process the data safely and correctly.

How

An attacker operating through a network path may attempt exploitation when the stated preconditions are met. If successful, the issue may cause the confidentiality, integrity or availability impact described by the vendor.

What

Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, vulnerability in Zammad's HTML sanitization allows injection of specific HTML elements into ticket bodies. When another user views the crafted ticket, the injected element can trigger a logout request, terminating the viewer's session. This vulnerability is fixed in 7.0.2.

Why

The product receives input or data, but it does not validate or incorrectly validates that the input has the properties that are required to process the data safely and correctly.

How

An attacker operating through a network path may attempt exploitation when the stated preconditions are met. If successful, the issue may cause the confidentiality, integrity or availability impact described by the vendor.

02

Exploit reality and attack path

CVSS severity, EPSS forecast probability, public exploit material and CISA-confirmed exploitation are separate signals.

Observed exploitation
?Confirmed exploitation and public exploit material are separate signals. Attacks can occur without public proof-of-concept or exploit code.
No confirmed evidence

No CISA KEV match was present at the last successful refresh. This means no confirmation from that source, not proof of no exploitation.

Public PoC / exploit material
?Confirmed exploitation and public exploit material are separate signals. Attacks can occur without public proof-of-concept or exploit code.
None recorded

No exploit-tagged reference or CISA SSVC proof-of-concept state is currently recorded. Research may still exist outside the structured feeds.

Likely attack path
a network path → Improper Input Validation → cause the confidentiality, integrity or availability impact described by the vendor
Attack surface
Network
Privileges required
None: unauthenticated exploitation is possible
User interaction
Passive interaction required
Attack complexity
Low: no specialised conditions are recorded
Security boundary
Not a CVSS 4.0 base metric
Weakness
?CWE means Common Weakness Enumeration: a standard category for the underlying weakness.
CWE-20 ↗

CWE-20: Improper Input Validation. The product receives input or data, but it does not validate or incorrectly validates that the input has the properties that are required to process the data safely and correctly.

CVSS vector
?CVSS means Common Vulnerability Scoring System. The vector records the metric values used to calculate technical severity.
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:P/VC:N/VI:N/VA:L/SC:N/SI:N/SA:N

Common Vulnerability Scoring System 4.0: the compact vector below is decoded into plain language.

AVNetworkAttack vector: The vulnerable component can be reached over a network.ACLowAttack complexity: No specialised conditions are required beyond attacker-controlled input.ATNoneAttack requirements: No additional deployment or execution condition is required.PRNonePrivileges required: The attacker does not need an account or existing privileges.UIPassiveUser interaction: A user must unknowingly interact with the vulnerable system.VCNoneVulnerable-system confidentiality: No direct loss is represented by this metric.VINoneVulnerable-system integrity: No direct loss is represented by this metric.VALowVulnerable-system availability: A successful attack can cause a limited loss.SCNoneSubsequent-system confidentiality: No direct loss is represented by this metric.SINoneSubsequent-system integrity: No direct loss is represented by this metric.SANoneSubsequent-system availability: No direct loss is represented by this metric.
Post-exploitation / living off the land
No specific living-off-the-land technique is confirmed in the structured sources. Monitor normal administration tools for activity inconsistent with the affected service's baseline.
NetworkUnauthenticatedCWE-20
A

Official authority intelligence

Only matched European and national findings are included. Language selectors and unavailable sources are omitted.

ENISA EUVD · EUVD-2026-87219Official EUVD mapping

Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, vulnerability in Zammad's HTML sanitization allows injection of specific HTML elements into ticket bodies. When another user views the crafted ticket, the injected element can trigger a logout request, terminating the viewer's session. This vulnerability is fixed in 7.0.2.

Official EUVD record ↗
BSI · German · WID-SEC-2026-1981Zammad: Mehrere Schwachstellen

Ein Angreifer kann mehrere Schwachstellen in Zammad ausnutzen, um Administratorrechte zu erlangen, Sicherheitsmaßnahmen zu umgehen, Daten zu manipulieren, vertrauliche Informationen offenzulegen oder einen Denial-of-Service-Zustand auszulösen.

Official advisory ↗
03

Patch and workaround

Operational remediation based on structured source evidence.

Status
?Patch availability is based on structured fixed-version fields and authoritative update references. If no fix is verified, check the vendor advisory before making a change.
Fix not verified
Affected
zammad: < 7.0.2
Fixed
No fixed version is explicitly recorded in the structured CVE data.
Action
No verified patch reference is present in the current structured sources. Check the vendor advisory before making a change.
Workaround
No verified workaround is recorded. If business-safe, reduce exposure to the affected interface and allow only trusted sources until authoritative guidance is available.
04

Evidence and provenance

Published 25 Sept 2026 · Last source change 25 Sept 2026, 17:41 UTC · CWE-20 · Improper Input Validation

CVE recordCVE.org · 5.2
CVSS sourceCNA
EPSS source
?The date BlackTree first stored a score for this CVE from the daily FIRST EPSS feed.
FIRST · tracked since 2026-09-26
European sourceENISA EUVD · EUVD-2026-87219
Product sourceCNA
Remediation sourceCVE/CNA references
CWE sourceCNA
NVD statusNVD not scheduled

Core structured fields are present and their contributing authorities are shown above.

Material change intelligence

What changed after publication

View recent updates ↗
  1. ENISA EUVD mappingEUVD-2026-87219 was added to the official ENISA EUVD mapping for this CVE.
    Before
    not recorded
    After
    {"euvdId":"EUVD-2026-87219"}
    ENISA EUVD ↗
  2. Catalogue recordCVE added to the BlackTree catalogue.
    CNA ↗
Material fields only · duplicate refreshes suppressed · history retained for the configured operational retention period
CVE published
ENISA EUVD · EUVD-2026-87219↗CVE authority or vendor reference · GitHub GHSA-6RMM-28J9-Q99Q↗Official CVE record (CNA and ADP data)↗NVD record↗
Technical terms and abbreviations used in this report
CVE
Common Vulnerabilities and Exposures: the public identifier for one disclosed vulnerability.
CVSS
Common Vulnerability Scoring System: a technical severity framework; it is not patching priority by itself.
EPSS
Exploit Prediction Scoring System: FIRST's estimate of the probability that exploitation activity will be observed in the next 30 days; it is a forecast, not confirmation.
CWE
Common Weakness Enumeration: the standard category describing the underlying software or hardware weakness.
CNA
CVE Numbering Authority: an organisation authorised to assign and publish CVE records.
CISA ADP
Cybersecurity and Infrastructure Security Agency Authorized Data Publisher: structured enrichment added to a CVE record.
NVD
National Vulnerability Database: NIST's enrichment service for CVE records.
CERT / CSIRT
A computer security incident response team that publishes warnings or coordinates incident response.
PoC
Proof of concept: public material that demonstrates or helps reproduce exploitation.
CSAF
Common Security Advisory Framework: a machine-readable format for security advisories.
LoTL
Living off the land: abuse of legitimate tools or system functions during an attack.
Free version - for non-commercial use only.CVE-2026-56732 · cve.blacktree.nl