Evidence used
- No CISA KEV confirmation is currently recorded.
- EPSS is 0.34% for the current model date.
BlackTreeCVE IntelligenceFull vulnerability report · 2025
CVE-2025-20129High confidence
Cisco Customer Collaboration Platform Information Disclosure Vulnerability
Cisco · Cisco SocialMiner
Official source article: Cisco CISCO-SA-CCP-INFO-DISC-ZYGERQPD ↗. Check the applicable product and release in the original source.
4.3MediumCVSS 3.1
Patch only the product branches with a verified fix
Fix availability varies by productMedium technical severity with no CISA KEV confirmation; remediate through the normal risk-based patch cycle unless local exposure raises the priority. Verified remediation exists for at least one product or source, but 2 structured product or package states remain unresolved. Apply remediation only to the exact product branch confirmed by its source.
R
Open reassessment dashboard →Operational reassessment
Published severity in operational context
Published severityMedium→Operational priority:Medium, unchanged from published severity.unchanged
Compensating controls
- Validate the affected product branch and deploy the verified fixed release.
- Restrict the affected network interface to trusted sources where business-safe.
- Monitor vendor guidance and exploitation sources for a material change.
Verification
- Confirm that the asset runs Cisco Cisco SocialMiner and falls inside the recorded affected range.
- Verify the installed build against the product-specific fixed version after deployment.
- Validate exposure, authentication requirements and compensating controls in the actual environment.
- Reopen this reassessment when CVSS, KEV, EPSS, exploit evidence or remediation changes.
Remediation availability differs by product scope
Verified remediation exists for at least one product or source, but 2 structured product or package states remain unresolved. Apply remediation only to the exact product branch confirmed by its source.
- Cisco PSIRT: 2 affected or under-investigation product states without a fixed product state in the same current advisory
Direct vendor intelligence
1 currentAuthoritative vendor CSAF and VEX advisories
Structured product status and remediation from the issuing vendor. Product-state explanations are always visible; large lists can be searched or downloaded.
cisco-sa-ccp-info-disc-ZyGerQpd · CSAF 2.0 · revision 1.0.0 · finalCisco PSIRTCisco Customer Collaboration Platform Information Disclosure Vulnerability
The vendor explicitly identifies these products as affected by this CVE.
- Cisco SocialMiner
- Cisco Unified Contact Center Express
- Summary
- Complete.
- Remediation
- Cisco has released software updates that address this vulnerability.
Medium technical severity with no CISA KEV confirmation; remediate through the normal risk-based patch cycle unless local exposure raises the priority. Verified remediation exists for at least one product or source, but 2 structured product or package states remain unresolved. Apply remediation only to the exact product branch confirmed by its source.
Fix availability varies by product01
What, why and how
A vulnerability in the web-based chat interface of Cisco Customer Collaboration Platform (CCP), formerly Cisco SocialMiner, could allow an unauthenticated, remote attacker to persuade users to disclose sensitive data. This vulnerability is due to improper sanitization of HTTP requests that are sent to the web-based chat interface. An attacker could exploit this vulnerability by sending crafted HTTP requests to the chat interface of a targeted user on a vulnerable server. A successful exploit could allow the attacker to redirect chat traffic to a server that is under their control, resulting in sensitive information being redirected to the attacker.
What
A vulnerability in the web-based chat interface of Cisco Customer Collaboration Platform (CCP), formerly Cisco SocialMiner, could allow an unauthenticated, remote attacker to persuade users to disclose sensitive data. This vulnerability is due to improper sanitization of HTTP requests that are sent to the web-based chat interface. An attacker could exploit this vulnerability by sending crafted HTTP requests to the chat interface of a targeted user on a vulnerable server. A successful exploit could allow the attacker to redirect chat traffic to a server that is under their control, resulting in sensitive information being redirected to the attacker.
Why
The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information.
How
An attacker operating through a network path may attempt exploitation without authentication after a user interaction. If successful, the issue may obtain information outside the intended access boundary.
What
A vulnerability in the web-based chat interface of Cisco Customer Collaboration Platform (CCP), formerly Cisco SocialMiner, could allow an unauthenticated, remote attacker to persuade users to disclose sensitive data. This vulnerability is due to improper sanitization of HTTP requests that are sent to the web-based chat interface. An attacker could exploit this vulnerability by sending crafted HTTP requests to the chat interface of a targeted user on a vulnerable server. A successful exploit could allow the attacker to redirect chat traffic to a server that is under their control, resulting in sensitive information being redirected to the attacker.
Why
The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information.
How
An attacker operating through a network path may attempt exploitation without authentication after a user interaction. If successful, the issue may obtain information outside the intended access boundary.
02
Exploit reality and attack path
CVSS severity, EPSS forecast probability, public exploit material and CISA-confirmed exploitation are separate signals.
Observed exploitation No confirmed evidence
?
Confirmed exploitation and public exploit material are separate signals. Attacks can occur without public proof-of-concept or exploit code.No CISA KEV match was present at the last successful refresh. This means no confirmation from that source, not proof of no exploitation.
Public PoC / exploit material None recorded
?
Confirmed exploitation and public exploit material are separate signals. Attacks can occur without public proof-of-concept or exploit code.No exploit-tagged reference or CISA SSVC proof-of-concept state is currently recorded. Research may still exist outside the structured feeds.
- Likely attack path
- a network path → Exposure of Sensitive Information to an Unauthorized Actor → obtain information outside the intended access boundary
- Attack surface
- Network
- Privileges required
- None: unauthenticated exploitation is possible
- User interaction
- Required interaction required
- Attack complexity
- Low: no specialised conditions are recorded
- Security boundary
- Unchanged: impact remains within the vulnerable component's security authority
- Weakness
?
CWE means Common Weakness Enumeration: a standard category for the underlying weakness. - CWE-200 ↗
CWE-200: Exposure of Sensitive Information to an Unauthorized Actor. The product exposes sensitive information to an actor that is not explicitly authorized to have access to that information.
- CVSS vector
?
CVSS means Common Vulnerability Scoring System. The vector records the metric values used to calculate technical severity. CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:NCommon Vulnerability Scoring System 3.1: the compact vector below is decoded into plain language.
AVNetworkAttack vector: The vulnerable component can be reached over a network.ACLowAttack complexity: No specialised conditions are required beyond attacker-controlled input.PRNonePrivileges required: The attacker does not need an account or existing privileges.UIRequiredUser interaction: Another user must perform an action for exploitation to succeed.SUnchangedScope: The security impact remains within the vulnerable component's authority.CNoneConfidentiality impact: No direct loss is represented by this metric.ILowIntegrity impact: A successful attack can cause a limited loss.ANoneAvailability impact: No direct loss is represented by this metric.- Post-exploitation / living off the land
- No specific living-off-the-land technique is confirmed in the structured sources. Monitor normal administration tools for activity inconsistent with the affected service's baseline.
03
Patch and workaround
Operational remediation based on structured source evidence.
- Status
?
Patch availability is based on structured fixed-version fields and authoritative update references. If no fix is verified, check the vendor advisory before making a change. - Fix availability varies by product
- Action
- Use the product-specific evidence above. Patch only products with a verified fixed release, and keep every affected or under-investigation state without a matching fix in the remediation queue.
- Workaround
- No verified workaround is recorded. If business-safe, reduce exposure to the affected interface and allow only trusted sources until authoritative guidance is available.
04
Evidence and provenance
Published 4 Jun 2025 · Last source change 4 Jun 2025, 18:20 UTC · CWE-200 · Exposure of Sensitive Information to an Unauthorized Actor
CVE recordCVE.org · 5.1
CVSS sourceCNA
EPSS source FIRST · tracked since 2026-08-14
?
The date BlackTree first stored a score for this CVE from the daily FIRST EPSS feed.European sourceENISA EUVD · EUVD-2025-16892
Product sourceVendor CSAF · Cisco PSIRT
Remediation sourceVendor CSAF · Cisco PSIRT
CWE sourceCNA
NVD statusNVD enriched
Core structured fields are present and their contributing authorities are shown above.
Material change intelligence
View recent updates ↗What changed after publication
- Remediation statusRemediation status changed from Awaiting fix to Mitigation available.Cisco PSIRT ↗
- Before
- Awaiting fix
- After
- Mitigation available
CVE published
Remediation guidance recorded
Technical terms and abbreviations used in this report
- CVE
- Common Vulnerabilities and Exposures: the public identifier for one disclosed vulnerability.
- CVSS
- Common Vulnerability Scoring System: a technical severity framework; it is not patching priority by itself.
- EPSS
- Exploit Prediction Scoring System: FIRST's estimate of the probability that exploitation activity will be observed in the next 30 days; it is a forecast, not confirmation.
- CWE
- Common Weakness Enumeration: the standard category describing the underlying software or hardware weakness.
- CNA
- CVE Numbering Authority: an organisation authorised to assign and publish CVE records.
- CISA ADP
- Cybersecurity and Infrastructure Security Agency Authorized Data Publisher: structured enrichment added to a CVE record.
- NVD
- National Vulnerability Database: NIST's enrichment service for CVE records.
- CERT / CSIRT
- A computer security incident response team that publishes warnings or coordinates incident response.
- PoC
- Proof of concept: public material that demonstrates or helps reproduce exploitation.
- CSAF
- Common Security Advisory Framework: a machine-readable format for security advisories.
- LoTL
- Living off the land: abuse of legitimate tools or system functions during an attack.