Evidence used
- No CISA KEV confirmation is currently recorded.
- A structured source references public exploit or proof-of-concept material.
- EPSS is 0.78% for the current model date.
BlackTreeCVE IntelligenceFull vulnerability report · 2024
CVE-2024-23793High confidence
Upload of files outside application directory
OTRS AG · OTRS
6.3MediumCVSS 3.1
Within 7 days
Patch availableMedium technical severity with public exploit material referenced by a structured source; prioritise exposed affected systems while verifying vendor guidance.
R
Open reassessment dashboard →Operational reassessment
Published severity in operational context
Published severityMedium→Operational priority:High, raised one band.upgradedsince 1 Aug 2024
Compensating controls
- Validate the affected product branch and deploy the verified fixed release.
- Restrict the affected network interface to trusted sources where business-safe.
- Increase monitoring for the attack path and post-exploitation behaviour described in the report.
Verification
- Confirm that the asset runs OTRS AG OTRS and falls inside the recorded affected range.
- Verify the installed build against the product-specific fixed version after deployment.
- Validate exposure, authentication requirements and compensating controls in the actual environment.
- Reopen this reassessment when CVSS, KEV, EPSS, exploit evidence or remediation changes.
Distribution package intelligence
1 package stateRelease-specific package status
ubuntu findings are scoped to the named distribution, release and source package. An absent finding does not mean a package is unaffected.
Repository candidate not checked
A published vendor fix does not prove that a matching update is enabled and installable on a particular asset. Confirm the local package candidate before scheduling remediation.
| Distribution release | Source package | Vendor state | Fixed version | Evidence |
|---|---|---|---|---|
| Ubuntu 24.04 LTSnoble · standard archive | znuny | Under evaluationCanonical reports that the package might be affected and still needs evaluation or fixing. | Not published in this feed | Canonical Ubuntu Security ↗Source updated 5 Oct 2026 |
Medium technical severity with public exploit material referenced by a structured source; prioritise exposed affected systems while verifying vendor guidance.
Patch available01
What, why and how
The file upload feature in OTRS and ((OTRS)) Community Edition has a path traversal vulnerability. This issue permits authenticated agents or customer users to upload potentially harmful files to directories accessible by the web server, potentially leading to the execution of local code like Perl scripts. This issue affects OTRS: from 7.0.X through 7.0.49, 8.0.X, 2023.X, from 2024.X through 2024.3.2; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
What
The file upload feature in OTRS and ((OTRS)) Community Edition has a path traversal vulnerability. This issue permits authenticated agents or customer users to upload potentially harmful files to directories accessible by the web server, potentially leading to the execution of local code like Perl scripts. This issue affects OTRS: from 7.0.X through 7.0.49, 8.0.X, 2023.X, from 2024.X through 2024.3.2; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
Why
Attacker-controlled path data is not constrained to the intended directory before the application accesses a file.
How
An attacker operating through a network path may attempt exploitation with low privileges. If successful, the issue may cause the confidentiality, integrity or availability impact described by the vendor.
What
The file upload feature in OTRS and ((OTRS)) Community Edition has a path traversal vulnerability. This issue permits authenticated agents or customer users to upload potentially harmful files to directories accessible by the web server, potentially leading to the execution of local code like Perl scripts. This issue affects OTRS: from 7.0.X through 7.0.49, 8.0.X, 2023.X, from 2024.X through 2024.3.2; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
Why
Attacker-controlled path data is not constrained to the intended directory before the application accesses a file.
How
An attacker operating through a network path may attempt exploitation with low privileges. If successful, the issue may cause the confidentiality, integrity or availability impact described by the vendor.
02
Exploit reality and attack path
CVSS severity, EPSS forecast probability, public exploit material and CISA-confirmed exploitation are separate signals.
Observed exploitation No confirmed evidence
?
Confirmed exploitation and public exploit material are separate signals. Attacks can occur without public proof-of-concept or exploit code.No CISA KEV match was present at the last successful refresh. This means no confirmation from that source, not proof of no exploitation.
Public PoC / exploit material Reference recorded
?
Confirmed exploitation and public exploit material are separate signals. Attacks can occur without public proof-of-concept or exploit code.CISA Vulnrichment records proof-of-concept exploitation in its SSVC data. BlackTree has not independently executed or validated exploit material.
- Likely attack path
- a network path → Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal') → cause the confidentiality, integrity or availability impact described by the vendor
- Attack surface
- Network
- Privileges required
- Low: a basic authenticated account is required
- User interaction
- Required interaction required
- Attack complexity
- Low: no specialised conditions are recorded
- Security boundary
- Unchanged: impact remains within the vulnerable component's security authority
- Weakness
?
CWE means Common Weakness Enumeration: a standard category for the underlying weakness. - CWE-22 ↗
CWE-22: Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal'). The product uses external input to construct a pathname that is intended to identify a file or directory that is located underneath a restricted parent directory, but the product does not properly neutralize special elements within the pathname that can cause the pathname to resolve to a location that is outside of the restricted directory.
- CVSS vector
?
CVSS means Common Vulnerability Scoring System. The vector records the metric values used to calculate technical severity. CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:H/A:LCommon Vulnerability Scoring System 3.1: the compact vector below is decoded into plain language.
AVNetworkAttack vector: The vulnerable component can be reached over a network.ACLowAttack complexity: No specialised conditions are required beyond attacker-controlled input.PRLowPrivileges required: The attacker needs basic user-level privileges.UIRequiredUser interaction: Another user must perform an action for exploitation to succeed.SUnchangedScope: The security impact remains within the vulnerable component's authority.CNoneConfidentiality impact: No direct loss is represented by this metric.IHighIntegrity impact: A successful attack can cause a major loss.ALowAvailability impact: A successful attack can cause a limited loss.- Post-exploitation / living off the land
- No specific living-off-the-land technique is confirmed in the structured sources. Monitor normal administration tools for activity inconsistent with the affected service's baseline.
03
Patch and workaround
Operational remediation based on structured source evidence.
- Status
?
Patch availability is based on structured fixed-version fields and authoritative update references. If no fix is verified, check the vendor advisory before making a change. - Patch available
- Affected
- Action
- Review the linked authoritative reference and apply the recorded fixed release appropriate to the affected product branch.
- Workaround
- No verified workaround is recorded. If business-safe, reduce exposure to the affected interface and allow only trusted sources until authoritative guidance is available.
04
Evidence and provenance
Published 6 Jun 2024 · Last source change 1 Aug 2024, 23:13 UTC · CWE-22 · Improper Limitation of a Pathname to a Restricted Directory ('Path Traversal')
CVE recordCVE.org · 5.1
CVSS sourceCNA
EPSS source FIRST · tracked since 2026-08-14
?
The date BlackTree first stored a score for this CVE from the daily FIRST EPSS feed.European sourceENISA EUVD · EUVD-2024-21246
Product sourceCNA
Remediation sourceCVE/CNA references
CWE sourceCNA
NVD statusNVD not scheduled
Core structured fields are present and their contributing authorities are shown above.
Material change intelligence
View recent updates ↗What changed after publication
No material field changes have been recorded since change tracking began. Routine source refreshes and cosmetic edits are intentionally excluded.
Technical terms and abbreviations used in this report
- CVE
- Common Vulnerabilities and Exposures: the public identifier for one disclosed vulnerability.
- CVSS
- Common Vulnerability Scoring System: a technical severity framework; it is not patching priority by itself.
- EPSS
- Exploit Prediction Scoring System: FIRST's estimate of the probability that exploitation activity will be observed in the next 30 days; it is a forecast, not confirmation.
- CWE
- Common Weakness Enumeration: the standard category describing the underlying software or hardware weakness.
- CNA
- CVE Numbering Authority: an organisation authorised to assign and publish CVE records.
- CISA ADP
- Cybersecurity and Infrastructure Security Agency Authorized Data Publisher: structured enrichment added to a CVE record.
- NVD
- National Vulnerability Database: NIST's enrichment service for CVE records.
- CERT / CSIRT
- A computer security incident response team that publishes warnings or coordinates incident response.
- PoC
- Proof of concept: public material that demonstrates or helps reproduce exploitation.
- CSAF
- Common Security Advisory Framework: a machine-readable format for security advisories.
- LoTL
- Living off the land: abuse of legitimate tools or system functions during an attack.