Evidence used
- No CISA KEV confirmation is currently recorded.
- The selected CVSS metric records a network-reachable, unauthenticated path with no user interaction.
- EPSS is 2.40% for the current model date.
BlackTreeCVE IntelligenceFull vulnerability report · 2024
CVE-2024-20253High confidence
Cisco Cisco Unified Contact Center Enterprise — Deserialization of Untrusted Data
Cisco · Cisco Unified Contact Center Enterprise
Official source article: Cisco CISCO-SA-CUCM-RCE-BWNZQCUM ↗. Check the applicable product and release in the original source.
9.9CriticalCVSS 3.1
Within 72 hours
Fix not verifiedCritical technical impact with a remotely reachable, unauthenticated path; no CISA KEV confirmation is currently recorded.
R
Open reassessment dashboard →Operational reassessment
Published severity in operational context
Published severityCritical→Operational priority:Critical, unchanged from published severity.unchanged
Compensating controls
- Restrict the affected network interface to trusted sources where business-safe.
- Monitor vendor guidance and exploitation sources for a material change.
Verification
- Confirm that the asset runs Cisco Cisco Unified Contact Center Enterprise and falls inside the recorded affected range.
- Recheck the vendor advisory before scheduling a change because no verified fixed version is currently retained.
- Validate exposure, authentication requirements and compensating controls in the actual environment.
- Reopen this reassessment when CVSS, KEV, EPSS, exploit evidence or remediation changes.
Critical technical impact with a remotely reachable, unauthenticated path; no CISA KEV confirmation is currently recorded.
Fix not verified01
What, why and how
A vulnerability in multiple Cisco Unified Communications and Contact Center Solutions products could allow an unauthenticated, remote attacker to execute arbitrary code on an affected device. This vulnerability is due to the improper processing of user-provided data that is being read into memory. An attacker could exploit this vulnerability by sending a crafted message to a listening port of an affected device. A successful exploit could allow the attacker to execute arbitrary commands on the underlying operating system with the privileges of the web services user. With access to the underlying operating system, the attacker could also establish root access on the affected device.
What
A vulnerability in multiple Cisco Unified Communications and Contact Center Solutions products could allow an unauthenticated, remote attacker to execute arbitrary code on an affected device. This vulnerability is due to the improper processing of user-provided data that is being read into memory. An attacker could exploit this vulnerability by sending a crafted message to a listening port of an affected device. A successful exploit could allow the attacker to execute arbitrary commands on the underlying operating system with the privileges of the web services user. With access to the underlying operating system, the attacker could also establish root access on the affected device.
Why
Attacker-influenced serialised data is reconstructed as trusted objects, which can invoke dangerous application behaviour.
How
An attacker operating through a network path may attempt exploitation without authentication or user interaction. If successful, the issue may execute code or commands in the affected security context.
What
A vulnerability in multiple Cisco Unified Communications and Contact Center Solutions products could allow an unauthenticated, remote attacker to execute arbitrary code on an affected device. This vulnerability is due to the improper processing of user-provided data that is being read into memory. An attacker could exploit this vulnerability by sending a crafted message to a listening port of an affected device. A successful exploit could allow the attacker to execute arbitrary commands on the underlying operating system with the privileges of the web services user. With access to the underlying operating system, the attacker could also establish root access on the affected device.
Why
Attacker-influenced serialised data is reconstructed as trusted objects, which can invoke dangerous application behaviour.
How
An attacker operating through a network path may attempt exploitation without authentication or user interaction. If successful, the issue may execute code or commands in the affected security context.
02
Exploit reality and attack path
CVSS severity, EPSS forecast probability, public exploit material and CISA-confirmed exploitation are separate signals.
Observed exploitation No confirmed evidence
?
Confirmed exploitation and public exploit material are separate signals. Attacks can occur without public proof-of-concept or exploit code.No CISA KEV match was present at the last successful refresh. This means no confirmation from that source, not proof of no exploitation.
Public PoC / exploit material None recorded
?
Confirmed exploitation and public exploit material are separate signals. Attacks can occur without public proof-of-concept or exploit code.No exploit-tagged reference or CISA SSVC proof-of-concept state is currently recorded. Research may still exist outside the structured feeds.
- Likely attack path
- a network path → Deserialization of Untrusted Data → execute code or commands in the affected security context
- Attack surface
- Network
- Privileges required
- None: unauthenticated exploitation is possible
- User interaction
- None
- Attack complexity
- Low: no specialised conditions are recorded
- Security boundary
- Changed: exploitation can affect a different security authority
- Weakness
?
CWE means Common Weakness Enumeration: a standard category for the underlying weakness. - CWE-502 ↗
CWE-502: Deserialization of Untrusted Data. The product deserializes untrusted data without sufficiently ensuring that the resulting data will be valid.
- CVSS vector
?
CVSS means Common Vulnerability Scoring System. The vector records the metric values used to calculate technical severity. CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:L/I:L/A:HCommon Vulnerability Scoring System 3.1: the compact vector below is decoded into plain language.
AVNetworkAttack vector: The vulnerable component can be reached over a network.ACLowAttack complexity: No specialised conditions are required beyond attacker-controlled input.PRNonePrivileges required: The attacker does not need an account or existing privileges.UINoneUser interaction: No action by another user is required.SChangedScope: The attack can affect a component governed by a different security authority.CLowConfidentiality impact: A successful attack can cause a limited loss.ILowIntegrity impact: A successful attack can cause a limited loss.AHighAvailability impact: A successful attack can cause a major loss.- Post-exploitation / living off the land
- After compromise, an attacker may use built-in shells, scripting engines, scheduled tasks and native network utilities for discovery, persistence or movement. This is a plausible LoTL path, not evidence that it has occurred for every attack.
03
Patch and workaround
Operational remediation based on structured source evidence.
- Status
?
Patch availability is based on structured fixed-version fields and authoritative update references. If no fix is verified, check the vendor advisory before making a change. - Fix not verified
- Affected
- Cisco Unified Contact Center Enterprise: N/A
- Cisco Unity Connection: 12.0(1)SU1, 12.0(1)SU2, 12.0(1)SU3, 12.0(1)SU4, 12.0(1)SU5, 12.5(1), 12.5(1)SU1, 12.5(1)SU2, 12.5(1)SU3, 12.5(1)SU4, 12.5(1)SU5, 12.5(1)SU6, 12.5(1)SU7, 14, 14SU1, 14SU2
- Cisco Unified Communications Manager: 12.0(1)SU1, 12.0(1)SU2, 12.0(1)SU3, 12.0(1)SU4, 12.0(1)SU5, 12.5(1), 12.5(1)SU1, 12.5(1)SU2, 12.5(1)SU3, 12.5(1)SU4, 12.5(1)SU5, 12.5(1)SU6, 12.5(1)SU7, 12.5(1)SU7a, 14, 14SU1, 14SU2
- Cisco Unified Contact Center Express: 8.5(1), 9.0(2)SU3ES04, 10.0(1)SU1, 10.0(1)SU1ES04, 10.5(1), 10.5(1)SU1, 10.5(1)SU1ES10, 10.6(1), 10.6(1)SU1, 10.6(1)SU3, 10.6(1)SU2, 10.6(1)SU3ES03, 10.6(1)SU2ES04, 10.6(1)SU3ES02, 10.6(1)SU3ES01, 11.0(1)SU1, 11.0(1)SU1ES03, 11.0(1)SU1ES02, 11.5(1)SU1, 11.5(1)SU1ES02, 11.5(1)SU1ES01, 11.5(1)SU1ES03, 11.5(1)ES01, 12.0(1), 12.0(1)ES01, 12.0(1)ES03, 12.0(1)ES04, 12.0(1)ES02, 12.5(1), 12.5(1)SU1, 12.5(1)SU2, 12.5(1)SU3, 12.5(1)_SU01_ES03, 12.5(1)ES03, 12.5(1)_SU01_ES01, 12.5(1)_SU02_ES02, 12.5(1)_SU01_ES02, 12.5(1)_SU02_ES03, 12.5(1)ES01, 12.5(1)_SU02_ES01, 12.5(1)ES02, 12.5(1)_SU03_ES01, 12.5(1)_SU02_ES04, 12.5(1)_SU03_ES02, 12.5(1)_SU03_ES03, 12.5(1)_SU03_ES04, 11.6(1), 11.6(2), 11.6(1)ES01, 11.6(2)ES06, 11.6(1)ES02, 11.6(2)ES01, 11.6(2)ES03, 11.6(2)ES07, 11.6(2)ES08, 11.6(2)ES02, 11.6(2)ES05, 11.6(2)ES04
- Cisco Unified Communications Manager IM and Presence Service: 10.5(1), 10.5(2), 10.5(2a), 10.5(2b), 10.5(2)SU3, 10.5(2)SU2a, 10.5(2)SU4a, 10.5(2)SU4, 10.5(1)SU3, 10.5(1)SU1, 10.5(2)SU1, 10.5(2)SU2, 10.5(1)SU2, 11.5(1), 11.5(1)SU1, 11.5(1)SU2, 11.5(1)SU3, 11.5(1)SU3a, 11.5(1)SU4, 11.5(1)SU5, 11.5(1)SU5a, 11.5(1)SU6, 11.5(1)SU7, 11.5(1)SU8, 11.5(1)SU9, 11.5(1)SU10, 11.5(1)SU11, 11.0(1), 11.0(1)SU1, 12.5(1), 12.5(1)SU1, 12.5(1)SU2, 12.5(1)SU3, 12.5(1)SU4, 12.5(1)SU5, 12.5(1)SU6, 12.5(1)SU7, 14, 14SU1, 14SU2, 14SU2a, 10.0(1), 10.0(1)SU1, 10.0(1)SU2
- Cisco Virtualized Voice Browser: 11.0(1), 11.5(1), 11.5(1)ES29, 11.5(1)ES32, 11.5(1)_ES43, 11.5(1)_ES54, 11.5(1)_ES27, 11.5(1)ES36, 11.5(1)_ES32, 11.5(1)_ES29, 11.5(1)_ES36, 11.5(1)ES43, 11.5(1)_ES53, 11.5(1)ES27, 11.6(1), 11.6(1)_ES82, 11.6(1)_ES22, 11.6(1)_ES81, 11.6(1)_ES87, 11.6(1)_ES84, 11.6(1)_ES85, 11.6(1)_ES83, 11.6(1)_ES80, 11.6(1)_ES86, 11.6(1)_ES88, 12.5(1)_ES04, 12.5(1)_ES07, 12.5(1)_ES02, 12.5(1), 12.5(1)_ES08, 12.5(1)_ES03, 12.5(1)_ES06, 12.5(1)_ES09, 12.5(1)_ES14, 12.5(1)SU, 12.5(1)_ES15, 12.5(1)_SU, 12.5(1)_SU_ES01, 12.5(1)_ES11, 12.5(1)_ES12, 12.5(2)_ET, 12.5(1)_SU_ES02, 12.5(1)_ES10, 12.0(1), 12.0(1)_ES02, 12.0(1)_ES01, 12.0(1)_ES06, 12.0(1)_ES07, 12.0(1)_ES05, 12.0(1)_ES04, 12.0(1)_ES03, 12.0(1)_ES08, 12.6(1), 12.6(1)_ES04, 12.6(1)_ES03, 12.6(1)_ES09, 12.6(1)_ES06, 12.6(1)_ES08, 12.6(1)_ES05, 12.6(2)_ES03, 12.6(1)_ES02, 12.6(1)_ES01, 12.6(2), 12.6(2)_ET01, 12.6(2)_ES02, 12.6(2)_ES01, 12.6(1)_ES07
- Cisco Packaged Contact Center Enterprise: 10.5(1), 10.5(2), 10.5(1)_ES7, 10.5(2)_ES8, 11.0(1), 11.0(2), 11.5(1), 11.6(1), 11.6(2), 12.0(1), 12.5(1), 12.5(2), 12.6(1), 12.6(2)
- Cisco Unified Communications Manager / Cisco Unity Connection: 10.5(2)SU10, 10.5(1), 10.5(1)SU1, 10.5(1)SU1a, 10.5(2), 10.5(2)SU1, 10.5(2)SU2, 10.5(2)SU3, 10.5(2)SU4, 10.5(2)SU5, 10.5(2)SU6, 10.5(2)SU7, 10.5(2)SU8, 10.5(2)SU9, 10.5(2)SU2a, 10.5(2)SU3a, 10.5(2)SU4a, 10.5(2)SU6a, 11.0(1), 11.0(1a), 11.0(1a)SU1, 11.0(1a)SU2, 11.0(1a)SU3, 11.0(1a)SU3a, 11.0(1a)SU4, 11.0.1, 11.0.2, 11.0.5, 11.5(1), 11.5(1)SU1, 11.5(1)SU2, 11.5(1)SU3, 11.5(1)SU3a, 11.5(1)SU3b, 11.5(1)SU4, 11.5(1)SU5, 11.5(1)SU6, 11.5(1)SU7, 11.5(1)SU8, 11.5(1)SU9, 11.5(1)SU10, 11.5(1)SU11, 10.0(1)SU2, 10.0(1), 10.0(1)SU1
- Fixed
- No fixed version is explicitly recorded in the structured CVE data.
- Action
- No verified patch reference is present in the current structured sources. Check the vendor advisory before making a change.
- Workaround
- No verified workaround is recorded. If business-safe, reduce exposure to the affected interface and allow only trusted sources until authoritative guidance is available.
04
Evidence and provenance
Published 26 Jan 2024 · Last source change 29 May 2025, 15:12 UTC · CWE-502 · Deserialization of Untrusted Data
CVE recordCVE.org · 5.1
CVSS sourceCNA
EPSS source FIRST · tracked since 2026-08-14
?
The date BlackTree first stored a score for this CVE from the daily FIRST EPSS feed.European sourceENISA EUVD · EUVD-2024-17968
Product sourceCNA
Remediation sourceCVE/CNA references
CWE sourceCNA
NVD statusNVD modified after enrichment
Core structured fields are present and their contributing authorities are shown above.
Material change intelligence
View recent updates ↗What changed after publication
No material field changes have been recorded since change tracking began. Routine source refreshes and cosmetic edits are intentionally excluded.
Technical terms and abbreviations used in this report
- CVE
- Common Vulnerabilities and Exposures: the public identifier for one disclosed vulnerability.
- CVSS
- Common Vulnerability Scoring System: a technical severity framework; it is not patching priority by itself.
- EPSS
- Exploit Prediction Scoring System: FIRST's estimate of the probability that exploitation activity will be observed in the next 30 days; it is a forecast, not confirmation.
- CWE
- Common Weakness Enumeration: the standard category describing the underlying software or hardware weakness.
- CNA
- CVE Numbering Authority: an organisation authorised to assign and publish CVE records.
- CISA ADP
- Cybersecurity and Infrastructure Security Agency Authorized Data Publisher: structured enrichment added to a CVE record.
- NVD
- National Vulnerability Database: NIST's enrichment service for CVE records.
- CERT / CSIRT
- A computer security incident response team that publishes warnings or coordinates incident response.
- PoC
- Proof of concept: public material that demonstrates or helps reproduce exploitation.
- CSAF
- Common Security Advisory Framework: a machine-readable format for security advisories.
- LoTL
- Living off the land: abuse of legitimate tools or system functions during an attack.