Evidence used
- No CISA KEV confirmation is currently recorded.
- A structured source references public exploit or proof-of-concept material.
- EPSS is 1.23% for the current model date.
BlackTreeCVE IntelligenceFull vulnerability report · 2020
CVE-2020-11466High confidence
n/a — Improper Privilege Management
Unknown · Unknown
4.3MediumCVSS 3.1
Within 7 days
Patch availableMedium technical severity with public exploit material referenced by a structured source; prioritise exposed affected systems while verifying vendor guidance.
R
Open reassessment dashboard →Operational reassessment
Published severity in operational context
Published severityMedium→Operational priority:High, raised one band.upgradedsince 4 Aug 2024
Compensating controls
- Validate the affected product branch and deploy the verified fixed release.
- Restrict the affected network interface to trusted sources where business-safe.
- Increase monitoring for the attack path and post-exploitation behaviour described in the report.
Verification
- Confirm that the asset runs Unknown Unknown and falls inside the recorded affected range.
- Verify the installed build against the product-specific fixed version after deployment.
- Validate exposure, authentication requirements and compensating controls in the actual environment.
- Reopen this reassessment when CVSS, KEV, EPSS, exploit evidence or remediation changes.
Medium technical severity with public exploit material referenced by a structured source; prioritise exposed affected systems while verifying vendor guidance.
Patch available01
What, why and how
An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.
What
An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.
Why
The product does not properly assign, modify, track, or check privileges for an actor, creating an unintended sphere of control for that actor.
How
An attacker operating through a network path may attempt exploitation with low privileges. If successful, the issue may obtain information outside the intended access boundary.
What
An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.
Why
The product does not properly assign, modify, track, or check privileges for an actor, creating an unintended sphere of control for that actor.
How
An attacker operating through a network path may attempt exploitation with low privileges. If successful, the issue may obtain information outside the intended access boundary.
02
Exploit reality and attack path
CVSS severity, EPSS forecast probability, public exploit material and CISA-confirmed exploitation are separate signals.
Observed exploitation No confirmed evidence
?
Confirmed exploitation and public exploit material are separate signals. Attacks can occur without public proof-of-concept or exploit code.No CISA KEV match was present at the last successful refresh. This means no confirmation from that source, not proof of no exploitation.
Public PoC / exploit material Reference recorded
?
Confirmed exploitation and public exploit material are separate signals. Attacks can occur without public proof-of-concept or exploit code.A structured CVE source labels at least one public reference as exploit material. BlackTree has not independently validated that it is safe, reliable or weaponised.
- Likely attack path
- a network path → Improper Privilege Management → obtain information outside the intended access boundary
- Attack surface
- Network
- Privileges required
- Low: a basic authenticated account is required
- User interaction
- None
- Attack complexity
- Low: no specialised conditions are recorded
- Security boundary
- Unchanged: impact remains within the vulnerable component's security authority
- Weakness
?
CWE means Common Weakness Enumeration: a standard category for the underlying weakness. - CWE-269 ↗
CWE-269: Improper Privilege Management. The product does not properly assign, modify, track, or check privileges for an actor, creating an unintended sphere of control for that actor.
- CVSS vector
?
CVSS means Common Vulnerability Scoring System. The vector records the metric values used to calculate technical severity. CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:NCommon Vulnerability Scoring System 3.1: the compact vector below is decoded into plain language.
AVNetworkAttack vector: The vulnerable component can be reached over a network.ACLowAttack complexity: No specialised conditions are required beyond attacker-controlled input.PRLowPrivileges required: The attacker needs basic user-level privileges.UINoneUser interaction: No action by another user is required.SUnchangedScope: The security impact remains within the vulnerable component's authority.CLowConfidentiality impact: A successful attack can cause a limited loss.INoneIntegrity impact: No direct loss is represented by this metric.ANoneAvailability impact: No direct loss is represented by this metric.- Post-exploitation / living off the land
- No specific living-off-the-land technique is confirmed in the structured sources. Monitor normal administration tools for activity inconsistent with the affected service's baseline.
03
Patch and workaround
Operational remediation based on structured source evidence.
- Status
?
Patch availability is based on structured fixed-version fields and authoritative update references. If no fix is verified, check the vendor advisory before making a change. - Patch available
- Affected
- n/a
- Action
- Review the linked authoritative reference and apply the recorded fixed release appropriate to the affected product branch.
- Workaround
- No verified workaround is recorded. If business-safe, reduce exposure to the affected interface and allow only trusted sources until authoritative guidance is available.
04
Evidence and provenance
Published 1 Apr 2020 · Last source change 4 Aug 2024, 11:28 UTC · CWE-269 · Improper Privilege Management
CVE recordCVE.org · 5.1
CVSS sourceNIST NVD
EPSS source FIRST · tracked since 2026-08-14
?
The date BlackTree first stored a score for this CVE from the daily FIRST EPSS feed.European sourceENISA EUVD · EUVD-2020-3820
Product sourceUnavailable
Remediation sourceCVE/CNA references
CWE sourceNIST NVD
NVD statusNVD modified after enrichment
Missing structured fields: affected product. Missing data is not evidence of low risk; review the primary advisory.
Material change intelligence
View recent updates ↗What changed after publication
No material field changes have been recorded since change tracking began. Routine source refreshes and cosmetic edits are intentionally excluded.
CVE published
Fixed release or patch reference recorded
Technical terms and abbreviations used in this report
- CVE
- Common Vulnerabilities and Exposures: the public identifier for one disclosed vulnerability.
- CVSS
- Common Vulnerability Scoring System: a technical severity framework; it is not patching priority by itself.
- EPSS
- Exploit Prediction Scoring System: FIRST's estimate of the probability that exploitation activity will be observed in the next 30 days; it is a forecast, not confirmation.
- CWE
- Common Weakness Enumeration: the standard category describing the underlying software or hardware weakness.
- CNA
- CVE Numbering Authority: an organisation authorised to assign and publish CVE records.
- CISA ADP
- Cybersecurity and Infrastructure Security Agency Authorized Data Publisher: structured enrichment added to a CVE record.
- NVD
- National Vulnerability Database: NIST's enrichment service for CVE records.
- CERT / CSIRT
- A computer security incident response team that publishes warnings or coordinates incident response.
- PoC
- Proof of concept: public material that demonstrates or helps reproduce exploitation.
- CSAF
- Common Security Advisory Framework: a machine-readable format for security advisories.
- LoTL
- Living off the land: abuse of legitimate tools or system functions during an attack.