Evidence used
- No CISA KEV confirmation is currently recorded.
- EPSS is 1.08% for the current model date.
BlackTreeCVE IntelligenceFull vulnerability report · 2019
CVE-2019-9892High confidence
Affected product: XML Injection (aka Blind XPath Injection)
Unknown · Unknown
6.5MediumCVSS 3.1
Scheduled
Patch availableMedium technical severity with no CISA KEV confirmation; remediate through the normal risk-based patch cycle unless local exposure raises the priority.
R
Open reassessment dashboard →Operational reassessment
Published severity in operational context
Published severityMedium→Operational priority:Medium, unchanged from published severity.unchanged
Compensating controls
- Validate the affected product branch and deploy the verified fixed release.
- Restrict the affected network interface to trusted sources where business-safe.
- Monitor vendor guidance and exploitation sources for a material change.
Verification
- Confirm that the asset runs Unknown Unknown and falls inside the recorded affected range.
- Verify the installed build against the product-specific fixed version after deployment.
- Validate exposure, authentication requirements and compensating controls in the actual environment.
- Reopen this reassessment when CVSS, KEV, EPSS, exploit evidence or remediation changes.
Medium technical severity with no CISA KEV confirmation; remediate through the normal risk-based patch cycle unless local exposure raises the priority.
Patch available01
What, why and how
An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.
What
An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.
Why
The product does not properly neutralize special elements that are used in XML, allowing attackers to modify the syntax, content, or commands of the XML before it is processed by an end system.
How
An attacker operating through a network path may attempt exploitation with low privileges. If successful, the issue may cause the confidentiality, integrity or availability impact described by the vendor.
What
An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem.
Why
The product does not properly neutralize special elements that are used in XML, allowing attackers to modify the syntax, content, or commands of the XML before it is processed by an end system.
How
An attacker operating through a network path may attempt exploitation with low privileges. If successful, the issue may cause the confidentiality, integrity or availability impact described by the vendor.
02
Exploit reality and attack path
CVSS severity, EPSS forecast probability, public exploit material and CISA-confirmed exploitation are separate signals.
Observed exploitation No confirmed evidence
?
Confirmed exploitation and public exploit material are separate signals. Attacks can occur without public proof-of-concept or exploit code.No CISA KEV match was present at the last successful refresh. This means no confirmation from that source, not proof of no exploitation.
Public PoC / exploit material None recorded
?
Confirmed exploitation and public exploit material are separate signals. Attacks can occur without public proof-of-concept or exploit code.No exploit-tagged reference or CISA SSVC proof-of-concept state is currently recorded. Research may still exist outside the structured feeds.
- Likely attack path
- a network path → XML Injection (aka Blind XPath Injection) → cause the confidentiality, integrity or availability impact described by the vendor
- Attack surface
- Network
- Privileges required
- Low: a basic authenticated account is required
- User interaction
- None
- Attack complexity
- Low: no specialised conditions are recorded
- Security boundary
- Unchanged: impact remains within the vulnerable component's security authority
- Weakness
?
CWE means Common Weakness Enumeration: a standard category for the underlying weakness. - CWE-91 ↗
CWE-91: XML Injection (aka Blind XPath Injection). The product does not properly neutralize special elements that are used in XML, allowing attackers to modify the syntax, content, or commands of the XML before it is processed by an end system.
- CVSS vector
?
CVSS means Common Vulnerability Scoring System. The vector records the metric values used to calculate technical severity. CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:NCommon Vulnerability Scoring System 3.1: the compact vector below is decoded into plain language.
AVNetworkAttack vector: The vulnerable component can be reached over a network.ACLowAttack complexity: No specialised conditions are required beyond attacker-controlled input.PRLowPrivileges required: The attacker needs basic user-level privileges.UINoneUser interaction: No action by another user is required.SUnchangedScope: The security impact remains within the vulnerable component's authority.CHighConfidentiality impact: A successful attack can cause a major loss.INoneIntegrity impact: No direct loss is represented by this metric.ANoneAvailability impact: No direct loss is represented by this metric.- Post-exploitation / living off the land
- No specific living-off-the-land technique is confirmed in the structured sources. Monitor normal administration tools for activity inconsistent with the affected service's baseline.
03
Patch and workaround
Operational remediation based on structured source evidence.
- Status
?
Patch availability is based on structured fixed-version fields and authoritative update references. If no fix is verified, check the vendor advisory before making a change. - Patch available
- Affected
- n/a
- Action
- Review the linked authoritative reference and apply the recorded fixed release appropriate to the affected product branch.
- Workaround
- No verified workaround is recorded. If business-safe, reduce exposure to the affected interface and allow only trusted sources until authoritative guidance is available.
04
Evidence and provenance
Published 21 May 2019 · Last source change 4 Aug 2024, 22:01 UTC · CWE-91 · XML Injection (aka Blind XPath Injection)
CVE recordCVE.org · 5.1
CVSS sourceNIST NVD
EPSS source FIRST · tracked since 2026-09-01
?
The date BlackTree first stored a score for this CVE from the daily FIRST EPSS feed.European sourceENISA EUVD · EUVD-2019-19248
Product sourceUnavailable
Remediation sourceCVE/CNA references
CWE sourceNIST NVD
NVD statusNVD modified after enrichment
Missing structured fields: affected product. Missing data is not evidence of low risk; review the primary advisory.
Material change intelligence
View recent updates ↗What changed after publication
- ENISA EUVD mappingEUVD-2019-19248 was added to the official ENISA EUVD mapping for this CVE.ENISA EUVD ↗
- Before
- not recorded
- After
- {"euvdId":"EUVD-2019-19248"}
- Vendor guidanceAuthoritative vendor guidance changed: added patch: community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework; added remediation: community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework; removed vendor advisory: lists.opensuse.org/msg00038.html; removed vendor advisory: lists.opensuse.org/msg00066.html; 1 further removals.community.otrs.com ↗
- Before
- vendor advisory: lists.opensuse.org/msg00038.html · vendor advisory: lists.opensuse.org/msg00066.html · vendor advisory: lists.opensuse.org/msg00077.html
- After
- patch: community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework · remediation: community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework
- Affected versionsThe structured affected or fixed version information changed.CNA ↗
- Before
- n/a · Fixed: No fixed version is explicitly recorded in the structured CVE data.
- After
- n/a · Fixed: An authoritative update reference is available, but the fixed version is not recorded in the structured CVE fields. Check the linked vendor advisory for the applicable release.
- Remediation statusRemediation status changed from Awaiting fix to Patch available.community.otrs.com ↗
- Before
- Awaiting fix
- After
- Patch available
- SeveritySeverity changed from Unknown to Medium.NIST NVD ↗
- Before
- Unknown
- After
- Medium
- CVSS scoreCVSS score changed from not recorded to 6.5 (CVSS 3.1 · NIST NVD · CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N).NIST NVD ↗
- Before
- not recorded
- After
- 6.5 (CVSS 3.1 · NIST NVD · CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N)
- Catalogue recordCVE added to the BlackTree catalogue.CNA ↗
CVE published
Fixed release or patch reference recorded
Technical terms and abbreviations used in this report
- CVE
- Common Vulnerabilities and Exposures: the public identifier for one disclosed vulnerability.
- CVSS
- Common Vulnerability Scoring System: a technical severity framework; it is not patching priority by itself.
- EPSS
- Exploit Prediction Scoring System: FIRST's estimate of the probability that exploitation activity will be observed in the next 30 days; it is a forecast, not confirmation.
- CWE
- Common Weakness Enumeration: the standard category describing the underlying software or hardware weakness.
- CNA
- CVE Numbering Authority: an organisation authorised to assign and publish CVE records.
- CISA ADP
- Cybersecurity and Infrastructure Security Agency Authorized Data Publisher: structured enrichment added to a CVE record.
- NVD
- National Vulnerability Database: NIST's enrichment service for CVE records.
- CERT / CSIRT
- A computer security incident response team that publishes warnings or coordinates incident response.
- PoC
- Proof of concept: public material that demonstrates or helps reproduce exploitation.
- CSAF
- Common Security Advisory Framework: a machine-readable format for security advisories.
- LoTL
- Living off the land: abuse of legitimate tools or system functions during an attack.