Evidence used
- No CISA KEV confirmation is currently recorded.
- EPSS is 9.61% for the current model date.
BlackTreeCVE IntelligenceFull vulnerability report · 2019
CVE-2019-14749High confidence
CSV (aka Formula) injection exists in the export spreadsheets functionality
Unknown · Unknown
8.8HighCVSS 3.0
Within 7 days
Patch availableHigh technical severity; prioritise exposed affected systems while verifying vendor guidance.
R
Open reassessment dashboard →Operational reassessment
Published severity in operational context
Published severityHigh→Operational priority:High, unchanged from published severity.unchanged
Compensating controls
- Validate the affected product branch and deploy the verified fixed release.
- Restrict the affected network interface to trusted sources where business-safe.
- Monitor vendor guidance and exploitation sources for a material change.
Verification
- Confirm that the asset runs Unknown Unknown and falls inside the recorded affected range.
- Verify the installed build against the product-specific fixed version after deployment.
- Validate exposure, authentication requirements and compensating controls in the actual environment.
- Reopen this reassessment when CVSS, KEV, EPSS, exploit evidence or remediation changes.
High technical severity; prioritise exposed affected systems while verifying vendor guidance.
Patch available01
What, why and how
An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1. CSV (aka Formula) injection exists in the export spreadsheets functionality. These spreadsheets are generated dynamically from unvalidated or unfiltered user input in the Name and Internal Notes fields in the Users tab, and the Issue Summary field in the tickets tab. This allows other agents to download data in a .csv file format or .xls file format. This is used as input for spreadsheet applications such as Excel and OpenOffice Calc, resulting in a situation where cells in the spreadsheets can contain input from an untrusted source. As a result, the end user who is accessing the exported spreadsheet can be affected.
What
An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1. CSV (aka Formula) injection exists in the export spreadsheets functionality. These spreadsheets are generated dynamically from unvalidated or unfiltered user input in the Name and Internal Notes fields in the Users tab, and the Issue Summary field in the tickets tab. This allows other agents to download data in a .csv file format or .xls file format. This is used as input for spreadsheet applications such as Excel and OpenOffice Calc, resulting in a situation where cells in the spreadsheets can contain input from an untrusted source. As a result, the end user who is accessing the exported spreadsheet can be affected.
Why
The product saves user-provided information into a Comma-Separated Value (CSV) file, but it does not neutralize or incorrectly neutralizes special elements that could be interpreted as a command when the file is opened by a spreadsheet product.
How
An attacker operating through a network path may attempt exploitation without authentication after a user interaction. If successful, the issue may cause the confidentiality, integrity or availability impact described by the vendor.
What
An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1. CSV (aka Formula) injection exists in the export spreadsheets functionality. These spreadsheets are generated dynamically from unvalidated or unfiltered user input in the Name and Internal Notes fields in the Users tab, and the Issue Summary field in the tickets tab. This allows other agents to download data in a .csv file format or .xls file format. This is used as input for spreadsheet applications such as Excel and OpenOffice Calc, resulting in a situation where cells in the spreadsheets can contain input from an untrusted source. As a result, the end user who is accessing the exported spreadsheet can be affected.
Why
The product saves user-provided information into a Comma-Separated Value (CSV) file, but it does not neutralize or incorrectly neutralizes special elements that could be interpreted as a command when the file is opened by a spreadsheet product.
How
An attacker operating through a network path may attempt exploitation without authentication after a user interaction. If successful, the issue may cause the confidentiality, integrity or availability impact described by the vendor.
02
Exploit reality and attack path
CVSS severity, EPSS forecast probability, public exploit material and CISA-confirmed exploitation are separate signals.
Observed exploitation No confirmed evidence
?
Confirmed exploitation and public exploit material are separate signals. Attacks can occur without public proof-of-concept or exploit code.No CISA KEV match was present at the last successful refresh. This means no confirmation from that source, not proof of no exploitation.
Public PoC / exploit material None recorded
?
Confirmed exploitation and public exploit material are separate signals. Attacks can occur without public proof-of-concept or exploit code.No exploit-tagged reference or CISA SSVC proof-of-concept state is currently recorded. Research may still exist outside the structured feeds.
- Likely attack path
- a network path → Improper Neutralization of Formula Elements in a CSV File → cause the confidentiality, integrity or availability impact described by the vendor
- Attack surface
- Network
- Privileges required
- None: unauthenticated exploitation is possible
- User interaction
- Required interaction required
- Attack complexity
- Low: no specialised conditions are recorded
- Security boundary
- Unchanged: impact remains within the vulnerable component's security authority
- Weakness
?
CWE means Common Weakness Enumeration: a standard category for the underlying weakness. - CWE-1236 ↗
CWE-1236: Improper Neutralization of Formula Elements in a CSV File. The product saves user-provided information into a Comma-Separated Value (CSV) file, but it does not neutralize or incorrectly neutralizes special elements that could be interpreted as a command when the file is opened by a spreadsheet product.
- CVSS vector
?
CVSS means Common Vulnerability Scoring System. The vector records the metric values used to calculate technical severity. CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:H/A:HCommon Vulnerability Scoring System 3.0: the compact vector below is decoded into plain language.
AVNetworkAttack vector: The vulnerable component can be reached over a network.ACLowAttack complexity: No specialised conditions are required beyond attacker-controlled input.PRNonePrivileges required: The attacker does not need an account or existing privileges.UIRequiredUser interaction: Another user must perform an action for exploitation to succeed.SUnchangedScope: The security impact remains within the vulnerable component's authority.CHighConfidentiality impact: A successful attack can cause a major loss.IHighIntegrity impact: A successful attack can cause a major loss.AHighAvailability impact: A successful attack can cause a major loss.- Post-exploitation / living off the land
- No specific living-off-the-land technique is confirmed in the structured sources. Monitor normal administration tools for activity inconsistent with the affected service's baseline.
03
Patch and workaround
Operational remediation based on structured source evidence.
- Status
?
Patch availability is based on structured fixed-version fields and authoritative update references. If no fix is verified, check the vendor advisory before making a change. - Patch available
- Affected
- n/a
- Action
- Review the linked authoritative reference and apply the recorded fixed release appropriate to the affected product branch.
- Workaround
- No verified workaround is recorded. If business-safe, reduce exposure to the affected interface and allow only trusted sources until authoritative guidance is available.
04
Evidence and provenance
Published 7 Aug 2019 · Last source change 5 Aug 2024, 00:26 UTC · CWE-1236 · Improper Neutralization of Formula Elements in a CSV File
CVE recordCVE.org · 5.1
CVSS sourceNIST NVD
EPSS source FIRST · tracked since 2026-09-01
?
The date BlackTree first stored a score for this CVE from the daily FIRST EPSS feed.European sourceENISA EUVD · EUVD-2019-5889
Product sourceUnavailable
Remediation sourceCVE/CNA references
CWE sourceNIST NVD
NVD statusNVD modified after enrichment
Missing structured fields: affected product. Missing data is not evidence of low risk; review the primary advisory.
Material change intelligence
View recent updates ↗What changed after publication
- ENISA EUVD mappingEUVD-2019-5889 was added to the official ENISA EUVD mapping for this CVE.ENISA EUVD ↗
- Before
- not recorded
- After
- {"euvdId":"EUVD-2019-5889"}
- Vendor guidanceAuthoritative vendor guidance changed: added patch: github.com/99818486c5b1d8aa445cee232825418d6834f249; added remediation: github.com/99818486c5b1d8aa445cee232825418d6834f249.github.com ↗
- Before
- no authoritative guidance recorded
- After
- patch: github.com/99818486c5b1d8aa445cee232825418d6834f249 · remediation: github.com/99818486c5b1d8aa445cee232825418d6834f249
- Affected versionsThe structured affected or fixed version information changed.CNA ↗
- Before
- n/a · Fixed: No fixed version is explicitly recorded in the structured CVE data.
- After
- n/a · Fixed: An authoritative update reference is available, but the fixed version is not recorded in the structured CVE fields. Check the linked vendor advisory for the applicable release.
- Remediation statusRemediation status changed from Awaiting fix to Patch available.github.com ↗
- Before
- Awaiting fix
- After
- Patch available
- Public exploit evidencePublic exploit evidence changed from Public exploit reference to No public exploit.CVE.org ↗
- Before
- Public exploit reference
- After
- No public exploit
- SeveritySeverity changed from Unknown to High.NIST NVD ↗
- Before
- Unknown
- After
- High
- CVSS scoreCVSS score changed from not recorded to 8.8 (CVSS 3.0 · NIST NVD · CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:H/A:H).NIST NVD ↗
- Before
- not recorded
- After
- 8.8 (CVSS 3.0 · NIST NVD · CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:H/A:H)
- Catalogue recordCVE added to the BlackTree catalogue.CNA ↗
CVE published
Fixed release or patch reference recorded
Technical terms and abbreviations used in this report
- CVE
- Common Vulnerabilities and Exposures: the public identifier for one disclosed vulnerability.
- CVSS
- Common Vulnerability Scoring System: a technical severity framework; it is not patching priority by itself.
- EPSS
- Exploit Prediction Scoring System: FIRST's estimate of the probability that exploitation activity will be observed in the next 30 days; it is a forecast, not confirmation.
- CWE
- Common Weakness Enumeration: the standard category describing the underlying software or hardware weakness.
- CNA
- CVE Numbering Authority: an organisation authorised to assign and publish CVE records.
- CISA ADP
- Cybersecurity and Infrastructure Security Agency Authorized Data Publisher: structured enrichment added to a CVE record.
- NVD
- National Vulnerability Database: NIST's enrichment service for CVE records.
- CERT / CSIRT
- A computer security incident response team that publishes warnings or coordinates incident response.
- PoC
- Proof of concept: public material that demonstrates or helps reproduce exploitation.
- CSAF
- Common Security Advisory Framework: a machine-readable format for security advisories.
- LoTL
- Living off the land: abuse of legitimate tools or system functions during an attack.